Customer Success Solutions

Turn customer feedback into
success-driving insights

ProofBridge helps customer success teams identify risk, amplify wins, and scale advocacy without surveys or extra tools.

How CS Teams
Use ProofBridge

Churn Risk Detection
Identify friction points and early warning signs through AI-led post-onboarding and post-support feedback.

Workflow:

Onboarding follow-up → Friction insights → Proactive outreach

Advocacy & Expansion Signals
Find customers ready to champion your product or expand—based on real satisfaction feedback.

Workflow:

NPS campaigns → Upgrade intent detection → Testimonial requests

Support Experience Feedback
Gather context-rich responses after key interactions to improve onboarding, training, or support delivery.

Workflow:

Ticket closure surveys → AI synthesis → Experience improvements

Voice of Customer Repository
Store and organize every customer conversation in a searchable hub—track trends and surface insights with AI.

Workflow:

Feedback ingestion → AI categorization → CS visibility

Success Story Generation
Automatically turn feedback into stories and proof assets your CS and marketing teams can share.

Workflow:

AI highlight detection → Quote cards → Success story templates

From Conversations to
Customer Wins

1

Set Your CS Goals

Capture onboarding outcomes, surface friction points, or find advocates.

2

Describe Your Objectives

Let AI build feedback flows to match your goals—no forms or coding needed.

3

Collect & Organize Feedback

Use async AI chat to gather customer experiences and centralize insights.

4

Act & Share

Turn responses into CS actions, insights, and advocacy-ready content.

Customer Success
Insights

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Frequently asked
questions

Start Driving Customer Outcomes
With AI-Powered Feedback

Capture richer feedback, build advocacy, and prevent churn with our CS workflow template.